LEGAL INFORMATION
Privacy Policy
At NorthStar Compounds, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or purchase research products from us.
Last Updated: July 2026
Information We Collect
Personal Information You Provide:
- Name, email address, mobile telephone number
- Billing and shipping addresses
- Payment information (processed securely by third-party payment processors; we do not store full payment card numbers)
- Account credentials (username, password)
- Research affiliation information (if provided)
- Communications you send to us
Information Collected Automatically:
- Browser type and version, operating system, device type
- IP address and approximate geographic location
- Pages visited, time spent on pages, navigation paths
- Referring URLs and search terms used to find our website
- Click and scroll behavior (via analytics tools)
Information from Third Parties:
- Payment verification data from payment processors
- Shipping confirmation data from carriers
- Marketing attribution data from advertising platforms
How We Use Your Information
We use collected information to:
(a) Process and fulfill your orders; (b) Communicate with you regarding orders, account activity, shipping, and customer support; (c) Send marketing communications (where you have opted in); (d) Verify your identity and prevent fraud; (e) Improve website functionality, user experience, and product offerings; (f) Conduct analytics to understand customer behavior and inform business decisions; (g) Comply with applicable laws, regulations, and legal processes; (h) Enforce our Terms & Conditions and protect our legal rights.
Legal Basis For Processing
We process your personal information based on:
- Performance of a contract (to fulfill your orders)
- Your consent (for marketing communications)
- Our legitimate interests (fraud prevention, business operations, analytics)
- Legal obligations (tax, regulatory, and compliance requirements)
Data Protection & Security
All payment transactions are processed securely by PCI-DSS-compliant third-party payment processors. NorthStar Compounds does not store full payment card numbers, CVV codes, or bank account numbers.
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or misuse, including:
(a) Encrypted data transmission (SSL/TLS); (b) Access controls limiting employee access to personal data; (c) Regular security reviews and updates; (d) Secure third-party service providers.
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance user experience and monitor site performance. Categories of cookies used:
- Essential cookies: Required for website functionality (cannot be disabled)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics 4)
- Marketing cookies: Used to deliver and measure advertising effectiveness (Google Ads, Meta Pixel where applicable)
You can disable cookies through your browser settings. Disabling certain cookies may affect website functionality and your ability to complete purchases.
Third-Party Disclosure
We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.
Information may be shared with the following categories of trusted service providers strictly to operate our business and fulfill your orders:
- Payment processors (for transaction processing)
- Shipping carriers (for order delivery)
- Email and SMS service providers (for transactional and marketing communications)
- Analytics providers (Google Analytics, similar)
- Advertising platforms (Google Ads, Microsoft Ads, Meta where applicable, for attribution and remarketing)
- Cloud hosting and security providers
- Legal and compliance advisors
We may also disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.
Marketing Communications
Email Marketing. If you have provided your email address and opted in, you may receive marketing emails from NorthStar Compounds. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting support@nscompounds.com. NorthStar Compounds complies with the CAN-SPAM Act and similar applicable laws.
SMS Communications. NorthStar Compounds operates an SMS messaging program governed by separate SMS Communications Program Terms (see Terms & Conditions). By providing your mobile telephone number and opting in, you consent to receive recurring automated marketing and transactional text messages.
Information Collected Through SMS Program: Mobile telephone number, consent timestamp and source, message engagement data (delivery status, opt-out events).
Purpose of SMS Messages: Order confirmations, shipping notifications, restock alerts, promotional offers, and research community communications.
Message Frequency: Up to fifteen (15) messages per month.
Opt-Out: Reply STOP to any message to unsubscribe. You will receive a single confirmation message. Transactional messages related to active orders may continue.
Help: Reply HELP to any message or contact support@nscompounds.com.
Carrier Charges: Message and data rates may apply. NorthStar Compounds is not responsible for carrier-related delays or charges.
Data Sharing: Mobile telephone numbers are not sold, rented, or shared with third parties for independent marketing purposes. Numbers are shared only with our SMS platform vendor and shipping carriers to operate the program.
Eligibility: The SMS program is available only to individuals located in the United States who are at least twenty-one (21) years of age.
Your Privacy Rights
All Users. You have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information (subject to legal retention obligations)
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@nscompounds.com. We will respond within fourteen (14) days, or as required by applicable law.
California Residents (CCPA/CPRA). If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you over the past twelve (12) months
- Right to Delete: Request deletion of your personal information, subject to legal exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a manner requiring opt-out under the CPRA
- Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted under the CPRA
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise California privacy rights, email support@nscompounds.com with the subject line “California Privacy Request.” We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf.
Categories of Personal Information Collected (CCPA Disclosure): In the preceding twelve (12) months, NorthStar Compounds has collected the following categories of personal information: identifiers (name, email, phone, address, IP address), commercial information (purchase history), internet activity (browsing behavior on our site), geolocation (approximate location from IP address), and inferences drawn from the above (customer preferences).
Children's Privacy
NorthStar Compounds does not knowingly collect personal information from individuals under the age of twenty-one (21). Our website is not directed to children. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete such information promptly.
International Data Transfers
If you access our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States. By using our website, you consent to such transfer.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be effective immediately upon posting to this website with an updated effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
NorthStar Compounds, PO Box 111 Hanover, MN 55341 | support@nscompounds.com